The personal data controller of the e-shop is Eriart OÜ, registry code 11726800, address Enelase tn 11-5, Soinaste küla Kambja parish Tartumaa 61709, telephone +372 5810 3193 and e-mail (hereinafter “merchant”) .

What personal data is processed

  • name;
  • contact information such as phone number and email address;
  • billing and delivery address;
  • cost of goods and services and data related to payments (purchase history);
  • customer support data;
  • other information related to customer surveys and/or offers.

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For what purpose is personal data processed?

Personal data is processed for the purpose of fulfilling the contract concluded with the customer. Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences.
Personal data such as e-mail address, telephone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
The e-shop user’s IP address or other network identifiers are processed for the provision of the e-shop as an information society service and for online usage statistics.

Transfer of personal data to authorized processors

The merchant keeps the customer’s personal data, which has become known to him during the registration and use of the user account, confidential and discloses them to third parties only with the customer’s consent, except if the obligation or right to publish data arises from legislation. The e-store user agrees that the merchant has the right to process his data in order to provide appropriate services to the customer, including transferring the customer’s data to persons involved in the merchant’s provision of services to the customer. List of authorized processors:

Information technology service providers – Personal data is transferred to information technology service providers because it is necessary to ensure the functionality and data hosting of the e-store


Suppliers – to deliver orders to the customer:

  1. DPD
  2. Itella
  3. Omniva

Payment intermediaries – to pay for orders

  1. Swedbank
  2. SEB
  3. Danske
  4. Luminor
  5. LHV
  6. Coop
  7. PayPal
  8. Montonio

Collection of statistics – collection of information for the purpose of improving the user experience of the e-store:

  1. Google Analytics
  2. Facebook
  3. Mailchimp

Security and data access

Personal data is stored on servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.

The e-shop implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.

Transfer of personal data to authorized processors of the e-store – processing of personal data takes place on the basis of contracts concluded with the e-store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.

Viewing and correcting personal data

Personal data stored in the e-shop can be consulted and corrections can be made in the e-shop’s account management. If the purchase is made as a guest (without a user account), you can submit a request for personal data by e-mail.

Storing data

Upon closing the customer account of the e-store, personal data is deleted, except if such data needs to be kept for accounting purposes or to resolve consumer disputes.

If a purchase is made in the e-store as a guest (without a user account), the personalized purchase history is stored for three years.

In case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or until the end of the statute of limitations (three years).

Personal data necessary for accounting are stored for seven years.

Data deletion

Personal data stored in the e-shop together with the user account can be deleted by writing to

Solving arguments

Disputes related to the processing of personal data are resolved through customer support. The supervisory authority is the Estonian Data Protection Inspectorate (

Eriart OÜ is the responsible processor of personal data and transmits the personal data necessary for making payments to the authorized processor Montonio.